By: Jordan Orzolek
Very few announcements induce a sense of irritation in employees more than that of mandatory training. Who can blame them? This means that they will soon be subjected to hours of lecturing by a speaker who repeats things already known, ventures into irrelevant topics, or drones on while the learners are watching the clock, eager to leave. This seems inevitable but truthfully, it isn’t. Through a system I refer to as Learner Centric Instruction (LCI), I believe that this common behavior can be averted and replaced with a more palatable experience.
In this system, e-learning (computer-based instruction) takes precedence over traditional instructor-led learning experiences. The focus on e-learning allows for the learning experience to be controlled and delivered uniformly, thus eliminating the variance that instructor-led training is often subject to (though it is not to say that instructor led training would be eliminated entirely – it simply would be used for circumstances that specifically require it). In LCI, the learning is broken up into convenient micro-modules that cover specific content, and is paced appropriately for the target audience. These micro-modules would be short (5-10 minutes) with more complex subjects broken up into multiple modules. This may seem like too little time for a topic to be appropriately covered, but it is necessary given that the average human attention span is a mere 8 seconds. The allotted time for the micro-modules allows them to be taken at the learner’s convenience.
How does LCI become a fun experience? It comes down to the way in which the content is presented. Humans have a natural affinity for stories (especially well-written ones). Through engaging stories and scenarios, the learner can envision the content in context. The media of LCI is fast-paced and engaging, with content presented in a manner that allows the learner to have a multi-sensory experience. The screen is not over crowded with massive blocks of text; instead, voiceovers narrate the content in a casual, engaging manner. In compliance with 508 requirements, a complete transcript of the narration is also available to the learners.
What about the experience surrounding LCI? In order for LCI to be effective, it must be easily accessible. If the learning experiences are not easily accessible, the learner’s interest will be lost before they even reach the content. This requires the use of a quality Learning Management System (LMS) as a convenient portal for learners to access the content in a single location. The completion of a micro-module would be automatically logged into the LMS and viewable to administrators.
LCI presents a “win-win” situation: employers can train their employees in an effective manner and reach company goals, and employees can receive training in subjects areas of interest to them and find it exciting and engaging in the process.